At f111 Your Privacy Our Highest Priority

When you register and use f111's services, certain information is collected — either automatically or directly from you. The categories are outlined separately below.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against f111's policy.

F111 uses your information only for specific, lawful purposes. Each purpose is clearly outlined below.

• Service Delivery: To enable account management, payment processing, and access to games.
• Identity verification: To complete the KYC process for account security and fraud prevention.
• Support Services: To resolve your complaints, questions, and issues as quickly as possible.
• Bonuses & Promotions: To deliver relevant offers based on your preferences (with your consent).
• Security Monitoring: To detect and prevent suspicious activity.
• Service improvement: To analyze usage patterns and continuously improve the platform.
• Legal Obligations: To comply with legal requests from government or regulatory authorities.

F111 is transparent about where your data goes — and where it doesn't.

Those with whom limited sharing may occur:

• Payment Processors: For transaction verification purposes only, in connection with bKash, Nagad, and Rocket.
• Game Providers: Providers such as Pragmatic Play and Evolution can only access limited data strictly for the purpose of operating their games.
• Regulatory Authorities: As required by licensing authorities under applicable law.
• Law enforcement agencies: Where required by court order or a legitimate legal claim.

Who we will never share your data with:

• Advertisers or marketing agencies.
• Data brokers or information resellers.
• Competing gaming platforms.
• Any unauthorized third parties.

F111 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance cookies: To understand how quickly the website loads and identify any performance issues.
• Functional Cookies: To remember your language, game preferences, and settings.
• Analytics cookies: To understand which pages are most visited and use those insights to improve the platform.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of the website.

F111 follows the highest industry standards to keep your data secure. Our security measures are detailed below.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Database Encryption: All sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): Additional verification is required for any significant account changes.
• Security audits: Regular third-party security audits are conducted.
• Access Controls: Only authorized personnel can access specific data, strictly on a need-to-know basis.
• 24/7 monitoring: Servers and networks are monitored around the clock.
• Incident Response: In the event of a security breach, affected users will be notified within 72 hours.

Remember, security is a two-way street. Use a strong password, log out after each session, and be cautious when using public Wi-Fi.

Every registered user of f111 has certain fundamental rights regarding their personal data.

F111 strictly refrains from providing services to anyone under the age of 18. We take a firm stand on protecting the privacy of minors.

• Age is verified at the point of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• Parents or guardians can report any suspicious accounts to us.
• If data from a minor is collected inadvertently, it will be deleted immediately.

F111 retains data only for as long as necessary. Retention periods vary depending on the type of information.

Once the retention period expires, data is securely deleted or irrelevant portions are removed.

F111 may update this Privacy Policy from time to time — for instance, when new services are introduced, laws change, or our practices are improved.

• For significant changes, you will be notified via email and on-site notification at least 14 days in advance.
• Minor changes (such as language corrections) may be made without prior notice.
• The effective date of each policy update is clearly displayed at the top.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you need to view a previous version of this policy, please reach out to our support team.

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with our dedicated privacy team.

• Email: support@f111.wine (include "Privacy" in the subject line)
• Live chat: Available 24/7 on the website
• Response Time: General queries — 24 hours; Data requests — within 30 days